Frequently Asked Questions

What is the Stay-in-the-Vase® Design?

The Stay-In-The-Vase® Design is a patented flower holder that, when placed into a cemetery or designer vase, will keep the silk flower bouquet securely in place.

Which items include the Stay-in-the-Vase® Design?

The Stay-in-the-Vase® Design is attached to all ground vase arrangements. It also comes attached to Mausoleum and Niche arrangements depending on the style of vase you have.

What size vase does the Stay-in-the-Vase® Design fit?

The Stay-in-the-Vase Design® fits cemetery vases that have a diameter of 3-4 inches.

What if my vase diameter is larger than 3-4 inches?

If your vase diameter is larger than 3-4 inches, you can attach the rubber extensions that we include in every order to the spikes of the Stay-in-the-Vase® Design. This enables the flower arrangement to fit vases up to 5 inches wide.

Do you sell the Stay-in-the-Vase® Design separately?

We do not sell the Stay-in-the-Vase® Design separately. We only sell it attached to our flower arrangements.

What is the difference between a Large, Medium, and Small Arrangement?

The Stay-in-the-Vase® Design is the same size for each ground vase arrangement. The difference is the height and number of flowers.

What is a Monument Saddle?

A saddle is designed to go on top of a monument. The "legs" of the saddle are adjustable, so they can be tightened or loosened to fit the size of a monument.

What is a Brick Arrangement?

Monument Brick arrangements are used to memorialize a loved one’s grave when no vase is available to place flowers in. The arrangement is designed to be one sided and placed against a headstone. A brick is used to give the arrangement a low center of gravity to reduce the chance that it will get blown over by the wind. The brick is covered with green foil paper for a smooth appearance.

What is a Potted Silk Arrangement?

A pot is for a gravesite that does not have a vase. It is usually placed on the ground in front of the marker. Each pot weighs approximately five pounds, so that the wind cannot blow it over. Our pots can also fit into vase openings of 5-6 inches in diameter.

What is a Mausoleum Arrangement?

Most mausoleums are large architectural buildings. The mausoleum flower vases are usually around 7 inches tall and are placed on the front of each mausoleum crypt. Our mausoleum arrangements are about 16 inches tall and fit perfectly in these smaller vases.

What is a Niche Arrangement?

Niche flowers are designed for vases that are about 5 inches tall and attached to a crypt wall. These are a little smaller than the Mausoleum size.

What is a Bud Arrangement?

A Bud Arrangement is placed into a very small vase attached to the front of a crypt. Most bud vases have an opening of 1 inch or less. Most of our Bud Arrangements have only two flowers stems in them to fit these small vases.

How long do your products last?

The dyes used in the manufacturing process are ultraviolet (UV) resistant and the silk material has been treated to prevent color bleeding when it gets wet. These are high quality arrangements, designed for outdoor use, and should last 3-4 months in direct exposure to sunlight. Sometimes they do last longer. This depends on the color and conditions of the environment they are in. We recommend changing them with the four seasons.

What credit cards do you accept?

We accept all major credit cards.

Do you accept personal checks?

No, we do not accept personal checks.

How can I contact you?

You can email us at customerservice@flowersforcemeteries.com, use our “Contact Us” form, or give us a call at 1-833- 332-7455.

Do you create custom orders?

We can create custom orders. Contact us and let us know how we can help you.

What is the flower program?

The flower program is an opportunity to select all four seasonal flowers at the same time. We will manage the tracking to be sure each flower arrives at the home or cemetery when it is due to be placed.

Can I come by and purchase flowers in person?

Yes, we have a showroom that you can visit. If you wish to see a certain product, please call ahead and let us know so we can make sure we have it available at that time.

Do you accept returns?

We accept returns within 30 days for any reason as long as the item is still in new condition and it is returned to us in the same packaging. The customer is responsible for the return shipping costs and a restocking fee may be applied to the refund.

How long will it take for my order to ship?

We try our best to get all orders placed before 2PM out the same day. Orders placed after 2PM may be shipped the next day. During our busiest seasons, our processing times may be extended.

Do you personally deliver the flowers?

Most of our flowers are shipped via FedEx or UPS. We do offer a placement service in the Atlanta, GA area. For more information please contact us directly at 770-428-8883.

What is the shipping cost?

The shipping cost for standard shipping is a flat rate fee of $4.95. We do have other options available at checkout if you need the item sooner. They delivery times and cost will be displayed during the checkout process. 

When will my order be delivered?

The estimated delivery date will be shown to you during the checkout process. It is based on what time you enter your order and where we are shipping the package. These dates are estimates only and are not guaranteed delivery dates. This includes express shipments.

FedEx Delivery Disclaimer

The COVID-19 outbreak has disrupted supply chains around the world. We're continuing to operate in impacted areas as local conditions and restrictions allow.

 

We have suspended our money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services effective immediately until further notice.

 

We’ve suspended Signature Required for most shipments.

UPS Delivery Disclaimer

Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments from any origin to any destination.